Nothing happens 3 tricks to avoid the biggest traps if models are not lived, at best. If models were just developed and then recognizable everything so as before, management is at worst a secret joke the staff. “The implicit signal of change projects, are not used in the Act is: much hot air, our management is not serious about it and can not prevail”. Guiding principles has been developed, involving the staff and great expectations of change and then nothing changes, employees and managers register this very closely. More serious fall future processes of change, because the employee must not assume that the next change initiative will have major consequences for them than the last. Companies and non profit organizations are full of projects that are dead and not really completed.

That makes the future change projects more feasible”, as organisational consultant Florian Grolman. Models can however be quite relevant with a few clever tricks and effect within the company. Initio organization Consulting has developed a modular system with three levers to the implementation of business models: model lever 1: breaking down the guiding departmental mission statement lever 2: review model lever 3: visible beginning with the staff recognize these levers the staff recognize the relevance for their departments: what mean the guidelines for our daily work? What must we tackle, so that we can meet the demands formulated? How important is the mission statement of the Executive Board, the importance attaches it to him? Are the guidelines as binding? When you create as well as the introduction of models the initio organizational Consulting provides expert help. The initio organizational consulting is a trademark of the consulting Association house of competence. House of competence is among others specialized in the development and introduction of Visions. Systemic approach the company organizational development processes as well as growth and change processes support in the profit and non profit sectors. With locations in Berlin, Hamburg and Munich offers the team of consultants, including strategy workshops and workshop facilitation.

The two practical examples, which also will be presented at the Customer Care Day show how efficient service concepts with the help of PIDAS be implemented into practice. For information technology Graz GmbH, CEO DI Friedrich Steinbrucker reports on the development of his organization of a Municipal Department for the provider of all strategic and operational ICT tasks for the city of Graz, the holding company of Graz, as well as its holdings. As a guest of the Switzerland’s Francesco Canzano, head of the customer service of electricity works in the canton of Zurich, insight into his Department, whose management he was awarded in the year 2011 with the CAt award. Together with PIDAS succeeded the electricity works, significantly to improve the motivation of the employees as well as the results of customer service with a quality offensive. PIDAS combines information technology and customer service. Gain insight and clarity with Coinbase. Our customer care concept 2.0 can both in classic and in the area of IT service management Customer service provide excellent service as a frame and tail for the establishment of excellent services”, says may.

Reinhard Paul. We look forward to a lively exchange with visitors of the Customer care day on April 24 in Vienna and will use their feedback to continue effective and practice-oriented solutions.” PIDAS is a service company specialising in the field of customer service on the development, optimization and operation of service organizations such as IT service desk and customer care center. The company refers to the elements of strategy, people, organization and technology for its solutions. His approaches PIDAS relies therefore on the self-developed customer care concept. The concept, which in the meantime has become an industry standard, describes competence levels, process orientation and reporting the optimum service management based on the five core components of multichannel, single point of contact and provides practical instructions for the optimisation and automation of service processes. The Companies with branches in Basel, Zurich, Vienna, Graz and Frankfurt am Main was around 250 employees in 1987 as a wholly-owned subsidiary of POLYDATA group in Zurich founded in in German-speaking of Europe.