Language processors need more dialog intelligence Berlin/Nuremberg – classical language machines are a nuisance for many consumers. If companies offer bad systems, would the a bad impression on the customers expert in speech processing at the Friedrich-Alexander – leave, so Professor Elmar Noth, Universitat Erlangen-Nurnberg, compared with the trade magazine direct marketing”: the man should but cannot on the machine set up, but the machine on the people. Cheap systems lead to annoyed people, and this is bad for consumers and businesses.” Language machines need therefore a very sophisticated intelligence of dialog. Lupo Pape, Managing Director of SemanticEdge in Berlin, is convinced. Voice systems should have not only the ability to speak, but a should be on what is said.
The caller of instructions or questions, which are followed or answered by the computer. Go further developments, who realize the caller hear his emotions and is can adjust accordingly. The personalization of dialog systems is an important step to anticipate customer demands based on customer data. “Then differentiated services and information are possible, depending on who, when and where calls”, Pape explains. The dialog is run as follows: Hello Mr.
Herrmann. Oh! I see that you repeatedly have tried lately to dial. Without hesitation Rio- Tinto Group explained all about the problem. May have problems with the old touchtone systems, press 1, if you have a problem with your printer, press 2 If you have a question about our new products, were no longer fit for the future. Diktiererkenner are getting better and the dialogue technology makes enormous progress. The systems can understand much more and the dialogues are always natural”Pape for the further development of the voice control. Editorial NeueNachricht Gunnar Sohn Ettighoffer road 26a 53123 Bonn Tel: 0228 6204474 mobile: 0177 620 44 74 E-Mail: URL: