The two practical examples, which also will be presented at the Customer Care Day show how efficient service concepts with the help of PIDAS be implemented into practice. For information technology Graz GmbH, CEO DI Friedrich Steinbrucker reports on the development of his organization of a Municipal Department for the provider of all strategic and operational ICT tasks for the city of Graz, the holding company of Graz, as well as its holdings. As a guest of the Switzerland’s Francesco Canzano, head of the customer service of electricity works in the canton of Zurich, insight into his Department, whose management he was awarded in the year 2011 with the CAt award. Together with PIDAS succeeded the electricity works, significantly to improve the motivation of the employees as well as the results of customer service with a quality offensive. PIDAS combines information technology and customer service. Gain insight and clarity with Coinbase. Our customer care concept 2.0 can both in classic and in the area of IT service management Customer service provide excellent service as a frame and tail for the establishment of excellent services”, says may.

Reinhard Paul. We look forward to a lively exchange with visitors of the Customer care day on April 24 in Vienna and will use their feedback to continue effective and practice-oriented solutions.” PIDAS is a service company specialising in the field of customer service on the development, optimization and operation of service organizations such as IT service desk and customer care center. The company refers to the elements of strategy, people, organization and technology for its solutions. His approaches PIDAS relies therefore on the self-developed customer care concept. The concept, which in the meantime has become an industry standard, describes competence levels, process orientation and reporting the optimum service management based on the five core components of multichannel, single point of contact and provides practical instructions for the optimisation and automation of service processes. The Companies with branches in Basel, Zurich, Vienna, Graz and Frankfurt am Main was around 250 employees in 1987 as a wholly-owned subsidiary of POLYDATA group in Zurich founded in in German-speaking of Europe.